Your Questions
QUESTIONS? YOU’RE NOT ALONE!
Do you have a question about your visit to the Cité de l’Océan? Find here the answers to the most common questions: access, services, rates, activities… and much more.
General information
Who can enjoy the experiencess at the Cité de l’Océan?
Experiences are accessible to visitors from 6 years old. Some activities, like virtual reality, are not allowed for younger children.
Can children visit the Cité de l’Océan alone?
Children under 16 must be accompanied by an adult. Only visitors aged 16 and over can visit alone.
Are the Cité de l’Océan and Biarritz Aquarium on the same site?
No, these two sites are separate and more than 3 km apart. There is a combined ticket available that allows visiting both places at a discounted rate.
How do I get from the Aquarium to the Cité de l’Océan?
Take the Txik Txak bus (line 12 or 18) to the Cité de l’Océan stop.
How long does an average visit last?
A visit typically lasts between 2 and 3 hours. During school holidays, it can extend up to 5 hours depending on your pace.
Can I leave and come back later?
No, the visit is continuous and done in one go. Any exit is final.
Is the visit indoors?
Yes, the entire visit takes place indoors, in a modern, air-conditioned building.
Is information available in foreign languages?
Yes, content is available in French, English, and Spanish to help international visitors understand.
Prices and booking
Is there a special rate for families?
Yes, the Cité de l’Océan offers special family rates. For more information, please check the “Prices” page.
Are there group rates and how do I book for a group?
Yes, special rates are available for groups. To book, please contact our dedicated team or visit the “Groups” page.
Do you offer corporate rates?
Yes, we offer corporate rates. For more information, please contact us via the “Contact” page.
Opening hours and access
What are the opening hours?
The opening hours of the Cité de l’Océan vary by month. For more details, please see the “Opening Hours” page.
Accessibility
Is the Cité de l’Océan suitable for families with children and strollers?
Yes, the building has elevators to facilitate movement with strollers. However, children under 6 cannot participate in certain activities like virtual reality, which constitutes most of the experiences.
Is it accessible to people with reduced mobility?
Yes. A circuit adapted for people with reduced mobility has been established. Upper and lower levels are accessible via elevators, allowing a visit to all exhibitions.
Services and facilities
Can I take photos inside the Cité de l’Océan?
Yes, photography is allowed to capture your visit.
Is there a place to eat?
Yes, there is a cafeteria and a restaurant on-site for meals.
Is there a souvenir shop?
Yes, the Cité de l’Océan has a shop where you can find gifts for loved ones and souvenirs for yourself.
Is there a cloakroom to leave belongings?
No, there is no cloakroom available.
Payment
What payment methods are accepted at the entrance?
Cash, credit cards (Visa, Mastercard), and ANCV holiday vouchers / ANCV Connect.
What payment methods are accepted in the shop?
Cash and credit cards (Visa, Mastercard).
Animals
Can I come with my pet?
No, pets are not allowed in the Cité de l’Océan.
The only animals permitted are guide dogs and assistance dogs. A mobility inclusion card or disability card will be required. A certificate proving the dog comes from an assistance dog training school must also be presented.
Educators or foster families presenting a guide dog in training may also access the facility.
Others
What are the highlights of the Cité de l’Océan?
- An immersive and fun experience from age 6, with interactive activities, virtual reality, and large-format films.
- A fully covered space offering optimal comfort regardless of the weather.
- A place accessible to all: families, groups of friends, teens, and seniors, thanks to adapted routes.
- Multilingual welcome in French, English, and Spanish.
- Located near the Aquarium de Biarritz, with convenient bus access.
- On-site dining and a shop to extend the pleasure of the visit.
What are the places to discover around the Cité de l’Océan?
- The Aquarium de Biarritz, just 3 km away, to dive into local and exotic marine biodiversity.
- Beaches and surf spots, like Milady Beach, ideal for surfing enthusiasts or seaside walks.
- Downtown Biarritz, with its shops, cozy cafés, and typical markets to explore.
- Coastal trails, perfect for family walks with breathtaking ocean views.
And you, who are you?
Discover the Cité de l’Océan in Biarritz according to your profile:
You are a couple – what to do in Biarritz for a romantic outing?
Treat yourselves to an original and immersive outing for two! Thanks to virtual reality, experience an extraordinary sensory adventure. Enjoy a moment together in a comfortable, air-conditioned space. Don’t forget to capture your visit with some souvenir photos!
You are a family – what to do in Biarritz with children?
From age 6, your children can participate in the Cité de l’Océan’s mostly virtual reality-based activities. The entire route is covered, secure, and family-friendly: elevators for strollers, air conditioning, engaging educational activities. Plan on 2 to 3 hours on average… and up to 5 hours during holidays!
With friends in Biarritz and looking for an activity?
Share a fun and interactive moment with friends! Try virtual reality experiences, challenge each other with games like Virtual Surf. Perfect for an unusual afternoon, sheltered from the weather.
You are a senior looking for a cultural outing in Biarritz?
The Cité de l’Océan welcomes you to a fully covered, air-conditioned space, with elevators and regular seating along the route. Enjoy optimal comfort and accessible, fascinating content about the ocean in French, English, and Spanish.
You are alone and looking for an activity in Biarritz?
Do you like exploring at your own pace? The Cité de l’Océan is perfect for a solo visit. Let yourself be carried away by interactive content, immersive films, and sensory experiences. An ideal getaway to learn more about the oceans.
You are a group looking for a fun outing?
Offer children (from 6 years old) a playful immersion into the marine world! Interactive activities and multilingual materials make the visit educational and accessible. Prior reservation is required for groups.